Last Updated: September 1, 2026
At Class, we value our customers and strive to provide a smooth and satisfactory experience. Please read the following Cancellation and Refund Policy carefully before placing an order for our services or products.
Customers may request cancellation of an order within 5 days from the date of placing the order.
To request a cancellation, customers must contact us by email within the applicable 5-day period and provide the relevant order details.
Cancellation requests received after 5 days from the date of order may not be accepted.
We do not provide monetary refunds for products or services purchased through our website.
In cases where a product is eligible for a return, we will provide an exchange of the product/goods in accordance with our applicable terms.
Customers who wish to request an exchange must contact us by email within 5 days from the date of receiving the product and provide the relevant order details along with the reason for the exchange.
Requests received after the applicable 5-day period may not be accepted.
To be eligible for an exchange, the product should be returned in its original condition, with its original packaging, tags, accessories, and other items supplied with the product, wherever applicable.
The exchanged product will be subject to availability. If the requested replacement product is unavailable, we may provide an alternative product of suitable value or offer another resolution at our discretion.
To request a cancellation or exchange, please contact us through our official email address with the following information:
Order number
Customer name
Registered email address or contact number
Reason for cancellation or exchange
Relevant photographs or supporting information, where applicable
Our team will review the request and communicate the next steps.
Once we receive your cancellation or exchange request, our team will review the request and determine whether it meets the applicable terms of this policy.
Approval of a cancellation or exchange request does not automatically guarantee an exchange unless the product meets the applicable eligibility conditions.
For any questions or requests regarding cancellation or exchange, please contact us through the email address provided on our website.
By placing an order with Class, you acknowledge that you have read, understood, and agreed to this Cancellation and Refund Policy.
To contact us Visit Our Contact Page Class.brighterbeez.com/Contact